Privacy Policy

This Privacy Policy describes how Imos Pizza ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at chicken-imos.top, place orders, or otherwise interact with our services. Please read this policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal information with transparency, integrity, and respect. This policy has been drafted in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. Who We Are

Imos Pizza is a food service business operating in the United States. Our primary digital presence is through our website, chicken-imos.top, where customers can learn about our menu, place orders, and engage with our brand.

Contact Information

For all privacy-related inquiries, requests, or complaints, please contact us using the email address provided above. We will endeavor to respond to all legitimate requests within thirty (30) days of receipt.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at chicken-imos.top
• Registered users and account holders on our platform
• Customers who place food orders online or through digital channels
• Individuals who subscribe to our newsletter, promotional communications, or loyalty programs
• Any person who contacts us via email, phone, or other communication channels
• Users who interact with our social media pages or digital advertising

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party platforms you visit.

3. Information We Collect

We collect several categories of personal information depending on how you interact with our services. Below is a comprehensive breakdown of the types of information we may collect:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name — to personalize your experience and process your orders
• Email address — for order confirmations, account management, and communications
• Phone number — for delivery coordination and customer support
• Mailing and delivery address — to fulfill your food delivery orders
• Date of birth — where required for age verification or promotional purposes
• Username and password — for account creation and authentication

3.2 Payment and Transaction Information

When you make a purchase, we collect information necessary to process your payment:

• Payment card type and last four digits
• Billing address associated with your payment method
• Transaction history and order details
• Refund and dispute records

3.3 Usage and Behavioral Data

As you navigate and interact with our website, we automatically collect certain usage information, including:

• Pages visited and content viewed
• Time and date of your visit
• Duration of time spent on each page
• Links clicked and buttons activated
• Search queries entered on our website
• Items added to your cart, saved, or ordered
• Frequency and patterns of website visits

3.4 Device and Technical Information

We collect information about the devices and technology you use to access our services:

• IP address (Internet Protocol address)
• Browser type and version
• Operating system and device type (mobile, tablet, desktop)
• Screen resolution and display settings
• Referring website or application (how you arrived at our site)
• Unique device identifiers
• Language and regional settings

3.5 Location Data

To provide food delivery and location-based services, we may collect:

• Precise geolocation data (with your explicit consent, where applicable)
• General location derived from your IP address
• Delivery address and zip code information

3.6 Communication Records

When you contact us or communicate through our platforms, we may retain:

• Email correspondence and support tickets
• Customer service chat logs
• Survey responses and feedback submissions
• Reviews and ratings you submit about our food or service

3.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. Please see Section 9 – Cookies and Tracking Technologies for detailed information.

3.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or interact with our social media content)
• Marketing and advertising partners
• Analytics providers
• Public databases and commercially available sources
• Delivery platform partners

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. We will only process your personal data where we have a lawful basis to do so. Our purposes for using your information include:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery and pickup logistics
• Managing your customer account
• Sending order confirmations, receipts, and status updates
• Responding to your inquiries and customer service requests
• Handling returns, refunds, and dispute resolution

4.2 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve our platform
• Understanding which menu items and features are most popular
• Identifying technical errors and improving website performance
• Conducting internal research and development
• Measuring the effectiveness of our digital marketing efforts

4.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent or where permitted by law)
• Delivering personalized recommendations based on your order history
• Notifying you of loyalty program updates and rewards
• Running targeted advertising campaigns through digital channels
• Administering contests, sweepstakes, or promotional events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

4.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities and law enforcement
• Enforcing our Terms of Service and other legal agreements
• Detecting, preventing, and investigating fraudulent activity or security breaches
• Protecting the rights, property, and safety of our business, customers, and the public

4.5 Business Operations

• Maintaining financial records and accounting
• Managing business relationships with vendors and partners
• Supporting internal audits and compliance reviews
• Facilitating corporate transactions such as mergers, acquisitions, or asset sales

5. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to help us operate our business and deliver services. These providers may have access to your personal information solely for the purpose of performing their contracted services and are obligated to protect your data. Categories of service providers include:

• Payment processors — to securely handle credit card and payment transactions
• Delivery and logistics partners — to coordinate food delivery to your address
• Cloud hosting providers — to store data and maintain our website infrastructure
• Email service providers — to send transactional and marketing emails
• Analytics providers (e.g., Google Analytics) — to analyze website usage and performance
• Customer support platforms — to manage and respond to service inquiries
• Marketing and advertising platforms — to deliver targeted digital advertisements

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or government request
• Respond to valid legal process, including subpoenas and warrants
• Protect and defend our legal rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users, employees, or the general public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties in ways not described in this policy when we have obtained your explicit prior consent to do so.

5.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with business partners, researchers, or the public for industry analysis, research, or other business purposes.

6. Data Security Measures

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols
• Encrypted Data Storage: Sensitive personal data stored in our systems is encrypted at rest
• Access Controls: We implement role-based access controls to ensure that only authorized personnel can access your personal information
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and intrusion detection/prevention systems
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing
• PCI-DSS Compliance: Payment card data is handled in accordance with Payment Card Industry Data Security Standards

6.2 Administrative Safeguards

• Privacy and security training for all employees who handle personal information
• Internal policies and procedures governing data access and handling
• Confidentiality agreements with employees and contractors
• Incident response plans for data breaches or security events

6.3 Limitations

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information. We respect and honor these rights to the fullest extent required by law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of your personal information that we have collected, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service based on your exercise of privacy rights.

7.2 General Privacy Rights (All Users)

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete information we hold about you.
• Right to Erasure: You may request deletion of your personal data, subject to applicable legal obligations.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us using one of the following methods:

• Email: [email protected]
• Website: chicken-imos.top

We may need to verify your identity before processing your request to protect against unauthorized access. We will respond to verifiable requests within forty-five (45) days as required under the CCPA/CPRA, or within thirty (30) days for other requests. In some cases, we may require additional time to fulfill complex requests, in which case we will notify you of the extension and the reason for the delay.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content and advertising.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow websites to recognize your device and store information about your preferences and actions over time. Cookies may be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until deleted).

8.2 Types of Cookies We Use

8.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to block or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
• Opt-Out Tools: You may opt out of interest-based advertising through the Digital Advertising Alliance's opt-out tool at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.
• Google Analytics Opt-Out: You can prevent Google Analytics from collecting your data by installing the Google Analytics Opt-Out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

For more detailed information about how we use cookies, please refer to our Cookie Policy.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. The following retention periods apply to different categories of data:

After the applicable retention period, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

10. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws, we do not intentionally collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent. Users between the ages of 13 and 17 should not use our services without parental supervision.

If we discover that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will promptly take steps to delete that information from our records. If you believe that we may have collected information from a minor, please contact us immediately at [email protected].

Parents or guardians who wish to review, correct, or request deletion of information we may have collected about their minor child should contact us using the information provided in this policy.

11. International Data Transfers

Imos Pizza is based in and primarily operates within the United States. If you access our website or services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our services and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy. We take appropriate contractual and technical measures to ensure that your personal information receives an adequate level of protection regardless of where it is processed.

We utilize standard contractual clauses and other legally approved mechanisms where required to ensure compliant cross-border transfers of personal data. If you have questions about our international data transfer practices, please contact us at [email protected].

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery partners, or other external services. These third-party sites have their own privacy policies and practices, which are entirely independent of ours. We are not responsible for the content, privacy practices, or data handling of any linked third-party websites.

We encourage you to review the privacy policies of any third-party sites you visit, particularly before providing any personal information. The inclusion of a link on our website does not imply our endorsement of that site or its privacy practices.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not alter its data collection practices in response to DNT signals. We will update this policy if and when a consistent standard is established.

California residents may exercise their right to opt out of the sharing of personal information for cross-context behavioral advertising as described in Section 7 of this policy.

14. Your California Privacy Rights – Shine the Light Law

Under California Civil Code Section 1798.83, also known as the "Shine the Light" law, California residents who have established a business relationship with us may request information about the categories of personal information we have shared with third parties for their direct marketing purposes during the preceding calendar year, as well as the names and addresses of those third parties.

To make such a request, please contact us at [email protected] with "California Privacy Rights – Shine the Light Request" in the subject line. We will respond to such requests within 30 days as required by law.

15. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain personal information to third parties who intend to license or sell that information. If you are a Nevada resident and wish to submit an opt-out request, please contact us at [email protected] with "Nevada Privacy Rights Opt-Out" in the subject line.

16. How to File a Complaint

If you believe that we have handled your personal information in a manner inconsistent with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve the issue directly.

16.1 Contact Us Directly

Email us at [email protected] with a detailed description of your concern. We will investigate all complaints and respond within thirty (30) days.

16.2 File a Complaint with the Federal Trade Commission (FTC)

If you believe your consumer privacy rights have been violated and we have not adequately addressed your concern, you may file a complaint with the Federal Trade Commission (FTC), which enforces the FTC Act and consumer protection laws:

16.3 File a Complaint with the California Privacy Protection Agency (CPPA)

California residents may file complaints with the California Privacy Protection Agency (CPPA), which enforces the CCPA/CPRA:

16.4 State Attorney General Offices

Residents of other states may contact their respective State Attorney General's office to report privacy violations or consumer protection concerns. Contact information for your state's Attorney General can be found through the National Association of Attorneys General (NAAG) at www.naag.org.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or applicable law. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered users (where required by law or where we deem appropriate)

Your continued use of our website or services following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our privacy team:

We are committed to working with you to resolve any privacy concerns you may have. All inquiries will be treated confidentially and addressed in a timely manner in accordance with applicable law.